Customer Service Specialist

7 days ago


Noida, Uttar Pradesh, India TRANSBOX LOGISTICS PVT LTD Full time

Company Description TRANSBOX LOGISTICS PVT LTD is a service-based logistics company with 25 years of industry expertise. Role Description This is a full-time on-site role for a Customer Service Specialist located in Noida for a international logistics company. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone calls with proper etiquette, and enhancing the overall customer experience. Daily tasks include addressing customer inquiries, resolving issues, and maintaining accurate records of customer interactions. Must have the knowledge of logistics industry along with operation to coordinate with customer and shipping lines MBl filing with all shipping lines along with other platform knowledge . Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Expertise in Phone Etiquette and Customer Experience Excellent communication and interpersonal skills Ability to work effectively in a team and independently Proficiency in using customer relationship management (CRM) software is a plus Bachelor's degree or equivalent experience in a related field



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