Senior Technical Support Analyst

5 days ago

Gurgaon, Haryana, India beBeeTechnical Full time ₹ 45,00,000 - ₹ 80,00,000
Technical Support Specialist

We are seeking a motivated and customer-focused technical support specialist to join our organization. The ideal candidate will provide technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems when necessary.

Key Responsibilities:
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices.
  • Support installation, configuration, and maintenance of operating systems and standard software applications.
  • Handle user account management tasks such as password resets, access requests, and basic Active Directory support.
  • Evaluate and escalate unresolved issues to higher-level teams.
  • Maintain accurate records of support requests and resolutions using the internal ticketing system.
  • Assist in deploying and setting up new hardware for users.
  • Help users access enterprise applications and troubleshoot login or connectivity issues.
Required Skills and Qualifications:
  • Basic troubleshooting skills in hardware, software, and network domains.
  • Working knowledge of Windows operating systems; familiarity with macOS or Linux is beneficial.
  • Experience with common IT tools including MS Office, VPNs, email clients, and antivirus software.
  • Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira.
  • Experience with remote support tools (TeamViewer, AnyDesk, RDP).
  • Basic understanding of networking concepts including IP addressing, DNS, LAN/WAN, and Wi-Fi.
Qualifications:
  • 1.5 to 3 years of experience in IT Helpdesk / L1 Support / End User Support roles.
  • Solid understanding of computer hardware, basic networking, and Windows operating systems.
  • Hands-on experience with endpoint support, including laptops, desktops, printers, and mobile devices.
  • Strong communication and interpersonal skills to assist non-technical users.
  • Ability to prioritize and manage multiple support requests in a fast-paced environment.
  • Familiarity with IT ticketing systems such as ServiceNow, Jira, or Freshservice.
  • Basic knowledge of Active Directory and user account management.
What We Offer:

A dynamic work environment with opportunities for growth and development. A competitive salary and benefits package. The chance to make a real difference in the lives of our customers.

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