Senior Technical Solutions Specialist
3 hours ago
We are looking for a highly skilled technical professional to join our team.
This role involves leading customer onboarding, technical enablement, and driving success in complex environments.
Primary ResponsibilitiesOnboarding & Enablement- Lead the onboarding process for customers on multiple security products.
- Conduct training sessions, product walkthroughs, and configuration workshops tailored to customer needs.
- Align solution deployment with customer business goals, security policies, and compliance requirements.
- Assist with the deployment and configuration of security agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
- Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms like Kubernetes, Docker, and CRI-o.
- Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
- Act as a trusted advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
- Educate and guide customers on platform capabilities, security use cases, and best practices.
- Design and manage onboarding plans, training sessions, and success criteria tracking.
- Partner with internal teams to resolve implementation challenges and shape future enhancements.
- Collect feedback to inform product development and improve onboarding frameworks.
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