Quality Assurance Specialist

7 days ago


Bengaluru, Karnataka, India Convin Full time
Convin Quality Analyst-BPO Job Description

At Convin, we're seeking a meticulous and detail-oriented Quality Analyst-BPO to join our team. This role plays a crucial part in ensuring the quality and effectiveness of customer interactions.

Job Overview

We're looking for an individual with exceptional communication skills, strong analytical abilities, and a keen understanding of process nuances beyond standard SOPs. The successful candidate will focus on evaluating and improving the performance of chatbot interactions.

Key Responsibilities
  • Effective Communication and Understanding: Demonstrate a deep understanding of process requirements and quality standards.
  • Quick Learning and Adaptability: Rapidly grasp new concepts and process changes, even without prior experience in the gaming process.
  • Conversation Sampling: Regularly sample and review chatbot interactions to assess accuracy, relevance, and user satisfaction.
  • Quality Assessment: Evaluate conversations against predefined quality metrics and standards.
  • Issue Identification: Identify and document issues or areas for improvement in chatbot responses.
  • Feedback Reporting: Provide detailed feedback and recommendations for improving chatbot responses.
Qualifications

To be successful in this role, you'll need:

  • Prior experience in a quality assurance role, preferably within a BPO environment.
  • Exceptional verbal and written communication skills.
  • Able to quickly learn and adapt to new processes and changes.
  • Strong analytical skills to assess and interpret quality metrics and process nuances.
  • Proficiency in using quality management tools and software.
Benefits

As a Convin employee, you'll enjoy:

  • A competitive salary range: $60,000 - $80,000 per year, depending on location.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
Company Overview

Convin is a leading provider of innovative solutions for the gaming industry. We're dedicated to delivering exceptional customer experiences through cutting-edge technology and top-notch talent.



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