Senior Enterprise Solutions Architect

4 days ago

Thoothukudi, Tamil Nadu, India beBeeITAM Full time ₹ 40,00,000 - ₹ 50,00,000
ServiceNow ITAM(SAM) Expert

About People Prime Worldwide: We strive to achieve innovation while fostering a welcoming and collaborative company culture.

A seasoned ServiceNow ITAM(SAM) professional will play a pivotal role in designing solutions tailored to meet specific client requirements and industry best practices.

Key Responsibilities:

  • Requirements Gathering: Conducting workshops, interviews, and meetings to comprehend and document business needs and functional requirements.
  • Process Design: Defining and designing ServiceNow solutions, adapting them to meet specific client requirements and industry standards.
  • Gap Analysis: Identifying gaps between existing processes and desired future-state processes, recommending solutions and improvements.
  • Solution Implementation: Collaborating with technical teams to design and implement ServiceNow solutions, ensuring alignment with business objectives.
  • Documentation: Creating user stories, process documentation, training materials, and other relevant documentation to support implementations.
  • Training and Support: Providing post-implementation support, training, and guidance to users to ensure successful adoption and optimization of the platform.

Qualifications:

  • 12 years of experience in implementing or architecting ServiceNow solutions.
  • Good understanding of Sales and Order Management process.
  • Experience in design, configure, and customize ServiceNow SOM module as per organization's SOM process.
  • Extensive experience across the ServiceNow core platform, security, performance, and compliance.
  • Experienced in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.

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