ITSM Solutions Architect

7 hours ago

Thoothukudi, Tamil Nadu, India beBeeTechlead Full time ₹ 20,00,000 - ₹ 27,50,000
Technical Lead – ITSM Solutions Architect

We are seeking an experienced ServiceNow Technical Lead to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform.

  • Solution Architecture & Platform Design:
    • Lead technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.
    • Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Custom Development & Scripting:
    • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
    • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Integrations:
    • Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.
  • Team Leadership & Governance:
    • Lead and mentor a team of developers and admins in an Agile environment.
  • Platform Management & Optimization:
    • Manage and support platform upgrades, cloning, patching, and performance tuning activities.

Required Skills & Qualifications:

  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.
  • Solid understanding of data models, ACLs, and role-based access control.

Preferred Certifications:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – ITSM
  • ServiceNow Application Developer
  • ITIL v4 Foundation Certification

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