Online Reputation Management Professional

1 day ago

Bengaluru, Karnataka, India beBeeReputation Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Online Reputation Specialist

Overview:

We are seeking a highly skilled Online Reputation Specialist to join our team. The ideal candidate will have a strong understanding of social media platforms, review sites, and online reputation management tools.

Key Responsibilities:
  • Monitor brand mentions, reviews, and conversations across social media platforms, forums, blogs, and review sites.
  • Use ORM tools such as Google Alerts, Hootsuite, Sprout Social, or similar platforms to track online sentiment.
  • Respond promptly and professionally to customer reviews, queries, and concerns across all digital channels.
  • Address negative feedback in a constructive and empathetic manner, providing appropriate resolutions.
  • Escalate critical issues to the relevant internal teams for quick resolution.
  • Engage with the online community to build a positive brand presence and foster customer loyalty.
  • Analyze online sentiment, feedback trends, and engagement metrics to provide actionable insights.
Qualifications:
  • Bachelor's degree in marketing, Communications, or a related field.
  • A minimum of 1 year of experience in online reputation management, customer support, or a related role.
  • Strong understanding of social media platforms, review sites, and ORM tools.
  • Customer-centric approach with the ability to handle sensitive situations tactfully.
  • Basic analytical skills to interpret sentiment data and identify trends.
Why Join Us:
  • Opportunity to work with industry-leading experts and cutting-edge technologies.
  • Collaborative and inclusive work culture.
  • Ongoing professional development and growth opportunities.

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