Senior IT Administrator

2 days ago

Bengaluru, Karnataka, India beBeeBackup Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

SME - Backup & Recovery Specialist

Job Description

This role involves overseeing the backup technology management for the organization. The incumbent will be responsible for planning and executing new technology rollouts, scope expansion, and ensuring team readiness from a technical standpoint.

The position requires managing Standard Operating Procedures (SOPs), Knowledge documents, and KB articles. It also involves implementing technical methodology improvements based on past failures and learnings.

In addition to this, the individual will work on resolving complex or escalated issues from Level 2 engineers. This includes preparing Root Cause Analyses (RCAs) for major incidents and problem tickets. Database server changes, upgrades, performance tuning, and patching are also part of the job responsibilities.

Key Responsibilities

  • Triage: As the final level of escalation for all backup-related issues, the SME will coordinate with the Data Center TDU COE team to get expert help and work towards incident resolution. They will also engage with respective TAC teams to resolve product-related issues or software bugs.

  • Process Compliance: The incumbent will prepare Request for Changes (RFCs) and represent them in the change advisory board for approval. They will assign approved changes to Level 2 groups for implementation.

  • Incident Analysis: The SME will conduct repeat incident analysis to identify proactive problem tickets and work on permanent fixes for issues.

  • Reporting: They will gather information from vendors, customers, and analysis from troubleshooting/investigation. They will update tickets regularly as per defined processes.

  • Escalation Matrix: The incumbent will follow through and execute the various escalation matrices (Vendor, Internal, and Customer-defined).

  • SLA Adherence: They will constantly track tickets for SLA adherence and escalate deviations as defined in the process.

Requirements

Technical Skills: Proficiency in backup technology management, experience with database server changes, upgrades, performance tuning, and patching.

Soft Skills: Excellent communication, problem-solving, and analytical skills.

Benefits

A challenging and rewarding role with opportunities for growth and development.

A competitive salary and benefits package.

How to Apply

Please submit your application, including your resume and cover letter, to [contact email].

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