Ground Transportation Service Coordinator

4 days ago

Kolkata, West Bengal, India beBeeTransportation Full time ₹ 50,00,000 - ₹ 80,00,000

Job Description:

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We are seeking a professional to manage and resolve issues related to ground transportation services. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.

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Key Responsibilities:

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  • Manage and resolve issues by communicating with drivers and fleets.">
  • Enforce high service standards.">
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.">
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.">
  • Develop and maintain good working relationships with Suppliers, Operations, Sales and other functions, plus any external stakeholders.">
  • Provide customer support and service.">
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Requirements:

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To succeed in this role, you should have:

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  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).">
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.">
  • Strong operational and analytical skills.">
  • Strong problem-solving skills.">
  • Excellent English verbal and written communication.">
  • Proficiency with Microsoft Office Suite.">
  • Ability to accommodate a full-time schedule of 24*7 and 6 days a week.">
  • Ability to prioritize and manage their time effectively.">
  • Ability to work in a fast-paced environment.">
  • Attention to detail.">
  • Conversational Spanish speaking skills.">
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Why Join Us:

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As a member of our team, you will have the opportunity to work with a dynamic and growing company that values innovation and excellence.

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About Us:

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Our company is committed to providing reliable ground transportation services globally with all types of vehicles. We strive to empower high-quality local fleets and provide exceptional customer experiences.

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Our Culture:

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At our company, we value partnership-centricity, team collaboration, end-to-end ownership, continuous learning and improvement, hard-working pragmatism, and result-driven results.

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