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Technical Support Specialist

2 weeks ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 18,00,000

**Job Title:** Technical Support Specialist

We are seeking a skilled technical support specialist to provide level 2 technical support for our OTC Derivative and FX products.

This role requires strong problem-solving skills to resolve issues in a timely and high-quality manner, as well as the ability to collaborate with various teams and interact directly with clients.

**Key Responsibilities:
  • Provide level 2 technical support to internal and external customers for OTC Derivative products and FX post-trade confirmation processing.
  • Apply strong technical skills and business knowledge to identify and resolve issues in a timely and high-quality manner.
  • Liaise with other team members, product, development, and infrastructure teams for third-line escalation.
  • Provide technical advisory to product, business, and clients for solution delivery.
  • Work directly with clients to understand and resolve issues and liaise with delivery teams for new platform releases.
  • Handle escalations, identify, and communicate technical resolutions in English.

**Required Skills and Qualifications:

  • University graduate or equivalent with a background in computer science.
  • Ability to read and trace Java, C++, and/or scripting languages.
  • Understanding of PAAS and implementation with OpenShift.
  • Experience or high motivation to pick up cloud implementation on AWS.
  • Experience in handling client issues and expectation management.
  • Experience in application support, software development, and deployment (SDLC).
  • Good Unix skills, including scripting experience.
  • Experience with XML and XSLT.
  • Experience with databases, including SQL scripting, preferably Oracle.
  • Good understanding of messaging platforms and protocols like FIX and IBM MQ.
  • Understanding of networking principles and basic troubleshooting.
  • Experience in encrypted connectivity channels utilizing SSL and TLS.
  • Experience of working in the finance industry.
  • Knowledge of financial OTC derivative and FX products.
  • Good understanding of application support processes.
  • Awareness of derivatives products and post-trade processing is desirable.
  • Knowledge of financial protocols like FIX, FPM and TOF.
  • Ability to understand application architecture and effectively navigate to problem areas.
  • Ability to apply analytical methodology, such as trending and distribution, to get insight from application data for troubleshooting.

**Benefits:

Flexibility regarding working hours, including weekends and public holidays.