Senior Business Facilitator

21 hours ago

Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 10,00,000

Job Overview

  • We are seeking an experienced professional to maintain and update records of customer interactions.
  • The ideal candidate will have excellent communication skills to handle customer complaints, provide appropriate solutions and alternatives within time limits.
  • A strong understanding of various documents related to sale agreements, deeds, general power of attorneys, and property documents is required.
  • This role involves facilitating customers for registration and other legal documentation.
  • Mastery of MS Office skills in Excel, Word, and PowerPoint is essential.
  • The selected individual should be open to learning and working on AI-powered tools to enhance customer experience.
  • Following up on outstanding payments is a key responsibility.
  • Interacting with financial institutions for documentation purposes is also involved.

Main Responsibilities

  • Liaising with accounting, legal, and liaison departments is crucial to the success of this role.
  • Processing customer accounts and filing documents accurately is vital.
  • Working on turnaround times (TAT) is also a key performance indicator.
  • Ongoing tasks assigned by senior authorities must be completed efficiently.

Requirements

  • Familiarity with industry regulations and Stamp Duty & Registration department guidelines is necessary.
  • Strong problem-solving skills and effective communication are essential.

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