Cloud Infrastructure Technical Lead

2 days ago

Davangere, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 17,00,000

Job Description:

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The Senior IT Systems Engineer plays a pivotal role in deploying, supporting, and maintaining applications and products within cloud environments and at customer sites. This position requires enthusiasm, strong technical foundation, excellent problem-solving skills, and effective communication with both technical and non-technical stakeholders.

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Key Responsibilities:

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  • Collaborate with architects, developers, and DevOps teams to enhance integration of Artifactory and related services into software development lifecycle.
  • Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
  • Act as liaison with third-party vendors, including Artifactory provider, to escalate and resolve advanced technical issues.
  • Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
  • Manage user and team provisioning, access controls, and permissions across supported services, with strong emphasis on security, reliability, and operational continuity.
  • Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
  • Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
  • Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
  • Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
  • Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
  • Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
  • Participate in on-call support rota, providing after-hours support for critical systems and ensuring rapid incident response.

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