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Sales Quality Enhancement Specialist
3 weeks ago
We are seeking a skilled professional to play a critical role in ensuring the effectiveness and quality of customer interactions.
As a key member of our team, you will be responsible for evaluating recorded sales calls against defined quality standards and identifying strengths and gaps in sales conversations.
- Evaluate recorded sales calls to ensure they meet quality standards.
- Identify areas for improvement in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Develop detailed feedback reports and share insights with the training team.
- 1-3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
- Strong analytical and reporting skills.
- Excellent communication and interpersonal skills.
Our ideal candidate will have:
- Proven ability to provide constructive feedback and suggest practical solutions.
- Ability to monitor the impact of feedback implementation and update evaluation criteria as needed.
- Strong listening and problem-solving skills.
