Senior ServiceNow CSM Technical Expert
2 days ago
Job Overview :
We are looking for an experienced ServiceNow CSM Technical Specialist with a proven track record of delivering high-quality solutions. This is a hands-on role for a skilled professional who will be responsible for designing and configuring CSM modules, building rich service portals, and integrating with external systems.
Key Responsibilities :
- Design and configure core CSM modules, including cases, SLAs, service portals, and escalation paths to meet business requirements.
- Build intuitive Service Portals with custom logic, widgets, and dashboards to enhance user experience.
- Integrate external CRMs and backend systems with ServiceNow using various integration methods.
- Lead technical designs, conduct thorough testing, and provide training for new deployments.
- Collaborate effectively with technical teams and business owners to gather requirements, provide technical guidance, and ensure successful solution delivery.
Requirements :
- 4+ years of experience on the ServiceNow platform, with a minimum of 2+ years in CSM implementations.
- Strong proficiency in scripting, including Business Rules, Script Includes, and Client Scripts.
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