Customer Experience Innovator

2 days ago


Bengaluru, Karnataka, India beBeeDigital Full time ₹ 20,00,000 - ₹ 25,00,000

Transform Customer Experiences with Digital Innovation

Location: Thane, India

Experience: Minimum 5 Years

Industry: Customer Service | Digital Transformation

Employment Type: Full-Time

Key Skills:

  • Develop and drive digital strategies aligned with business goals
  • Manage and optimize digital channels: chat, email, web, self-service
  • Use data & analytics to boost efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Track KPIs and report impact of digital initiatives

What You Bring:

  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving tech and customer trends

Preferred Qualifications:

  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools

Join a team passionate about driving digital transformation and apply now.



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