
Cloud Dialer Operations Specialist
2 weeks ago
Responsible for ensuring seamless day-to-day dialer campaign operations, maximizing campaign productivity and performance through best practices and software tools.
Utilizes cloud-based dialing software, MS Office, and SQL Server Management Studio to design outbound solution strategies, assist in client services, and analyze data and system performance.
- Designs dialer solutions around contact center technology and omni-channel ACD technology.
- Helps develop dialer agent scripting, disposition, and reporting solutions.
- Works with business development and client services teams on technology solutions.
- Monitors performance and efficiencies, providing recommendations for improvement.
Key Responsibilities:
- Develop and implement dialer strategies that meet/exceed client-mandated KPIs for up to 300 outbound agents across multiple campaigns/client projects.
- Collaborates with app dev/BI reporting team to build, maintain, audit, and monitor standard and custom dialer reports.
- Analyzes data and system performance to identify trends, risks, and possible improvements.
- Recommends procedural/technology solutions to business problems regarding agent productivity, call compliance, and campaign performance optimization.
Skills Required:
- Expertise in cloud-based dialing software and MS Office.
- Strong analytical skills with experience in data analysis and system performance monitoring.
- Excellent communication and problem-solving skills.
Benefits:
- Opportunity to work with cutting-edge technology and contribute to improving campaign performance.
- Chance to collaborate with a talented team of professionals.
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