Senior Java Production Support Specialist

6 days ago

Gandhinagar, Gujarat, India beBeeJava Full time ₹ 12,04,455 - ₹ 20,36,341

Job Summary:

We are seeking an expert in Java and Spring Boot to maintain and enhance our production systems. The ideal candidate will have strong analytical skills and be passionate about solving real-time production issues while contributing to development efforts.

Key Responsibilities:

  • Resolve critical customer/field technical escalations using technical and analytical skills.
  • Collaborate with the Engineering team to develop solutions for customer-reported problems.
  • Participate in daily scrum meetings to update the development team on ongoing escalation statuses.
  • Own highly technical customer escalations with clear expectations and timelines.
  • Build tools and techniques to aid Root Cause Analysis using available data and code base information.
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to enhance overall customer satisfaction.
  • Work with Product management to identify and implement backlog requirements adding value to the product.

Required Skills and Qualifications:

  • Bachelor's degree or equivalent.
  • 6+ years' experience in technical product support type roles, preferably in escalations teams.
  • Experience working as L3 escalation engineer handling complex customer issues.
  • Software development experience using Java technologies.
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts.
  • Good understanding and working experience of Microservice architecture environments on AWS.
  • Experience troubleshooting and aiding root cause analysis for customer/support/field reported issues.
  • Passion, curiosity, integrity, and outstanding attention to detail while performing tasks. A team player who thrives in collaborative environments.
  • Display a high attention to detail and strong analytical skills.
  • Scripting; Splunk; network troubleshooting; REST API troubleshooting; Query database

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