Ecosystem Partner Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeManager Full time ₹ 10,43,200 - ₹ 20,90,400
Job Description

We are seeking a highly skilled and experienced professional to support our channel partner ecosystem. As a key member of our team, you will be responsible for providing operational support to our NextWave partner program, including responding to inbound requests and inquiries from channel partners and internal stakeholders.

Responsibilities
  • Provide broad-based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders.
  • Act as liaison for the Global Ecosystem Operations team with cross-functional teams such as Finance, Sales Ops, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • Assist with tool maintenance and data clean-up projects (Salesforce hygiene, etc.).
  • Document processes and procedures on an ongoing basis.

Requirements
  • 10+ years of relevant experience managing, investigating, resolving high-volume cases using an email-based ticketing system or something similar.
  • Strong customer service skills and attention to detail.
  • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization.
  • Experience collaborating with cross-functional teams.
  • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and Salesforce (sales hygiene, reporting, maintenance), data governance/data hygiene activities.
  • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders.

Additional Information

Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in. They support our sales account managers and systems engineers to assist in large organization's migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world.

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