Technical Project Manager
1 week ago
About Us
FieldAssist is a leading SaaS-based technology platform transforming the route-to-market capabilities of Consumer Packaged Goods (CPG) companies. We empower our clients with innovative solutions to simplify sales planning, processing, and prediction, and distribution discovery, development, and deployment.
Our Story
We are headquartered in Gurugram, India, with clients in 10 countries across Asia and Africa. Our mission is to deliver ready insights and power go-to-market strategies for 600+ CPG brands, including Godrej Consumers, Saro Africa, Danone, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Philips, Ching's, and Mamaearth.
Certifications
FieldAssist has been certified by Great Place to Work for creating a great work environment for all employees. We excel on the 5 dimensions of High-Trust, High-Performance CultureTM – Credibility, Respect, Fairness, Pride, and Camaraderie.
The RoleWe are seeking a highly skilled Technical Project Manager - Customer Success to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth.
- Project Planning and Execution: Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal stakeholders.
- Develop Comprehensive Project Plans: Create detailed project plans, including timelines, milestones, resource allocation, and budgets.
- Monitor Progress and Mitigate Risks: Track project progress, identify potential risks, and implement mitigation strategies to ensure project delivery within scope, schedule, and budget constraints.
- Coordinate Resources: Manage project resources, both internal and external, to ensure alignment and efficient execution.
Client Relationship Management
- Build Strong Client Relationships: Establish and maintain strong relationships with clients, acting as a trusted advisor and primary point of contact for project-related matters.
- Regular Status Updates: Conduct regular project status meetings and communicate project updates, risks, and issues to clients and stakeholders in a clear and concise manner.
- Manage Expectations: Ensure client expectations are aligned with project objectives and deliverables.
Leadership and Collaboration
- Lead Cross-Functional Teams: Lead and motivate cross-functional project teams, including developers, engineers, designers, and other stakeholders, to ensure effective collaboration and project execution.
- Foster Positive Team Environment: Provide guidance, coaching, and mentorship to team members, promoting a positive and collaborative work environment.
- Effective Communication: Facilitate effective communication and knowledge sharing among team members, promoting transparency and continuous improvement.
Quality Assurance and Risk Management
- Implement Quality Assurance Processes: Define and implement quality assurance processes and standards to ensure high-quality solutions that meet client requirements.
- Risk Management: Identify, assess, and manage project risks, proactively addressing potential issues and implementing appropriate mitigation strategies.
- Lessons Learned: Conduct thorough project reviews and post-implementation evaluations to identify lessons learned and areas for improvement.
Stakeholder Communication and Reporting
- Regular Project Reports: Prepare and deliver regular project status reports, including key metrics, milestones achieved, risks, and issues, to project sponsors, stakeholders, and senior leadership.
- Clear Communication: Communicate project updates and progress through presentations, meetings, and written documentation.
- Engage Stakeholders: Engage in effective and timely communication with internal teams, clients, and other stakeholders to ensure alignment and transparency.
Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (Master's degree preferred).
- At least 4+ years of experience in technical project management, preferably in a consulting or professional services environment.
- Strong understanding of software development methodologies, agile frameworks, and project management best practices.
- Proven track record of successfully managing and delivering complex technical projects within scope, schedule, and budget.
- Excellent leadership and team management skills, with the ability to lead and motivate cross-functional teams.
- Exceptional communication and stakeholder management abilities, with the capacity to build strong relationships with clients and internal stakeholders.
- Solid problem-solving and decision-making skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.
- Proficiency in project management tools and software.
- Relevant certifications such as PMP (Project Management Professional) or Agile certifications are a plus.
Salary: ₹1,500,000 - ₹2,500,000 per annum, depending on experience and qualifications.
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