Network Operations Engineer

2 days ago


India beBeeMessaging Full time ₹ 15,00,000 - ₹ 20,00,000
Technical Support Specialist - Messaging Services

We are seeking a seasoned professional to join our team as a Technical Support Specialist - Messaging Services. The ideal candidate will be responsible for monitoring and maintaining network operations, managing and troubleshooting technical issues, ensuring network security, and providing technical support to clients.

The successful applicant will be engaged in proactive network maintenance, immediate issue resolution, and supporting enterprise-level communication and messaging solutions. This is a full-time, remote role.

Key Responsibilities:
  • Provide 24X7X365 technical support for messaging services related issues.
  • Manage day-to-day operations of SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting.
  • Interconnect new clients and perform interconnection testing.

The ideal candidate should have experience with messaging platforms but not mandatory. Ability to prioritize technical alarms and incidents to fulfill key performance indicator commitments.

  • Monitor disk space, log files, dumps/logs purging, application uptime.
  • Capacity management and reporting in case of possible breach of capacity.
  • Answer customer inquiries via email or phone and provide timely service.
  • Use various tools to quickly verify reported events.
  • Perform head-to-head testing/configuration with clients.
  • Identify opportunities to improve processes and sponsor introducing system changes to improve efficiency.
  • Prepare management reports as required.
  • Maintain a good understanding of all technical processes and implement them appropriately.


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