Workday HCM Business Process Configurator
2 weeks ago
Job Summary
Raytheon Technologies seeks an HR Tech Specialist to join its Corporate or Research Center Team. The ideal candidate will have experience in Workday configurations and providing support to customers, including managers and HR. The selected individual will be responsible for managing Workday HCM business process configurations and leading HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions.
Responsibilities
- Manage Workday HCM business process configurations, including report writing, calculated fields, business process design, build condition & validation rules, EIB loads, and business process security.
- Lead HCM projects related to Workday Manager Self-Service & Employee Self-Service transactions.
- Provide transaction training and educate employees on HR services.
- Serve as an employee and customer advocate, creating a culture focused on exceptional customer service.
- Utilize online systems, such as ServiceNow CRM and Workday, to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs.
- Document and escalate inquiries using the case management system, following defined and undefined process steps to achieve required service level agreements.
- Actively identify and submit process improvement recommendations.
- Ensure adherence to all company policies and procedures.
Requirements
- A minimum of 5+ years' experience in customer service or HR fields and a bachelor's degree or equivalent combination of related work experience and schooling.
- Experience in Workday configurations.
- Experience providing support to customers, including managers and HR.
- Knowledge of company and business unit policies and procedures.
- Excellent customer service.
Education Requirements
A bachelor's degree in liberal arts, including Business Administration, Communication, or a related discipline, or an equivalent combination of related work experience and schooling in lieu of degree.
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