Network Systems Engineer

1 month ago


Chennai, Tamil Nadu, India Movate Full time
Job Profile : L1 Network Engineer(TAC)

As a Network Engineer at Movate, you will be responsible for troubleshooting and diagnosing Level 1 issues from customers, ensuring consistent customer satisfaction, and documenting all communication with customers in the CRM.

Key Responsibilities:

  • Troubleshoot Product, Codes, and Configuration issues
  • Ensure consistent customer satisfaction
  • Document all communication with customers in the CRM
  • Interface with international customers
  • Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Required Skills:

  • OSI layers – detailed understanding of each layer's function and relevant protocols that operate at each level
  • TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism
  • MAC header structure and use of each field
  • IP header structure and use of each field
  • ARP – how ARP works in a Layer 2 and Layer 3 communication
  • Mac address table fields and how a switch uses MAC table for switching decisions
  • ARP table and how a switch uses ARP table
  • Routing Table fields and how a Router uses routing table for routing decisions
  • DHCP protocol messages (clear understanding of DORA process)
  • DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)
  • thorough understanding of Broadcast domain and Collision Domain
  • thorough understanding of Unicast, Multicast and Broadcast traffic
  • thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
  • thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)
  • Difference between Routing and Routed protocols
  • Good troubleshooting approach (from Level 1 to 7 of OSI)


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