Senior Network Systems Architect

2 weeks ago

Chennai, Tamil Nadu, India Fulcrum Digital Full time

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries.

We are seeking a highly motivated Network Engineer to execute a strategic vision for delivering value-added customized Operational Support Services to our customers and constituents.

This onsite position supports diverse networking technologies across a fast-paced and constantly evolving organization.

This role demands the highest level of service delivery providing a critical function on our team and interacting with and supporting senior network engineers.

Key Requirements:

  • Networking Expertise: 5 years of core networking skills performing routing and switching.
  • Load Balancing Knowledge: Advanced understanding of load balancing technologies.
  • Tier 3 Support: Ability to provide tier 3 support for networking technologies including DHCP/DNS and firewalls.
  • Complex Network Experience: At least 5 years of experience working with complex high-performance networks across multiple sites (data centers and/or branch locations).
  • Advanced Technology Knowledge: Advanced knowledge of one or more of the following: Arista EOS operating systems, F5 load balancers, Infoblox, and Palo Alto firewalls.
  • Routing Protocols: Proficiency in routing protocols including BGP, OSPF, and multicast.
  • Troubleshooting Tools: Experience using tools such as Ekahau, packet capture, NetFlow, NetMRI, Splunk, Endace, CASpectrum, and ThousandEyes.

Responsibilities:

  • Operational Support: Act as a network engineer on a team providing 24x7x365 operational support for a large heterogeneous network.
  • Collaboration: Work with network architects to design and implement functional company networks.
  • Architecture Improvement: Provide feedback to enhance existing architecture ensuring scalability and high reliability of the network.
  • Team Management: Manage and mentor junior Network Engineering staff delegating maintenance tasks as necessary.
  • Incident Resolution: Act as an escalation point for resolving incidents, service requests, and changes.
  • Troubleshooting: Diagnose and resolve network-related performance issues.
  • Documentation: Log all customer interactions filling out detailed information in tickets and document resolutions.
  • Process Improvement: Contribute to documented process improvements for operational efficiency.
  • Coordination: Coordinate support activities with multiple user departments, internal teams, and third-party vendors.
  • Client Relationship Management: Build and maintain positive, constructive relationships with the client community.
  • Project Management: Oversee various network projects within the client base.
  • Client Interaction: Engage with clients at all levels supporting all aspects of infrastructure technology in their environment.
  • On-Call Responsibilities: Participate in after-hours maintenance windows and an on-call rotation schedule.
  • Technology Trends: Stay current with the latest trends in technology and manage their integration into the network.

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