Senior Program Manager, Community Risk
2 weeks ago
About the Role
We are seeking a Senior Program Manager to join our Community Trust team at ADCI HYD 16 SEZ - H83. As a key member of our team, you will be responsible for building mechanisms that help us detect and eliminate fake reviews.
Key Responsibilities
- Deep dive current process to identify gaps and use program management best practices to set a roadmap, execute and iterate to continuously improve.
- Lead ambiguous and undefined problems to resolution in constantly changing, multi team-based environment, work backwards from customer needs to deliver high quality outputs.
- Communicate effectively across multiple levels of organization, building trust, generate buy-in for the program vision both internally and with key external partners.
- Define creative, high quality, simple program roadmaps based on program strategy and vision.
- Work closely and collaboratively with design, program and product teams from partner organizations.
- Delivering results in a fast-paced, ever-changing environment while driving teams to complete goals.
About the Team
The Community Trust team builds and operates systems that safeguard trust in the Amazon content. We protect shoppers from untrustworthy content and contributors through machine-learned content filters, forensic relationship-detection systems, abusive behavior pattern detection, and investigator tools. We partner with product-development, quality and customer-service teams across the company to make content moderation efficient and effective, deep dive in abuse investigations and respond to customer contacts.
Requirements
- 5+ years of program or project management experience.
- 5+ years of working cross functionally with tech and non-tech teams experience.
- 5+ years of delivering cross functional projects experience.
- Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
- 2+ years of driving process improvements experience.
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
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