Telecom Systems Expert

1 day ago

Meerut, Uttar Pradesh, India beBeeTelecomEngineer Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title: Telecom Systems Engineer

The demand for skilled Telephony professionals, particularly those with expertise in cloud-based contact center solutions, is increasing.

Key Responsibilities:
  • Develop and execute strategies that align with organizational goals in collaboration with senior management.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design, engineering, and operations of Global Contact Center Technology built on heterogeneous platforms, including Cloud Contact Center solutions.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with organizational goals.
Requirements:
  • Bachelor degree in Engineering.
  • 3-8 years overall experience.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using APIs.
  • Contact Center domain experience is a plus.
  • Certifications in contact center management or NICE CXone platforms are advantageous.

Skills Required:

  • Strong operational experience, understanding of systems maintenance, licensing, configurations, and disaster recovery.
  • Fair understanding of Network basics and additional certifications in voice/network streams.
  • Compliance and security related understanding of voice devices and various platforms.
  • Forward-looking with good industry trends and forthcoming technologies in the voice arena.
  • Strong Experience with structured Enterprise Architecture practices, hybrid cloud deployments, and on-premise-to-cloud migration deployments.
  • Excellent verbal and written English communication, interpersonal, and customer service skills.

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