Renewals Operations Manager

1 week ago


Anand, Gujarat, India beBeeReneval Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking a skilled Renewals Specialist to manage the subscription renewal lifecycle, ensuring seamless customer transitions and maximizing upsell opportunities.

  • Responsibilities include processing customer renewals, migrating customers to our platform at renewal time, identifying upsell opportunities, and analyzing data to drive growth.
  • You will work closely with Finance to ensure accurate invoicing and collect payments in a timely manner.

Requirements:

  • A Bachelor's Degree or equivalent experience is required.
  • Strong customer service, communication, and presentation skills are essential for success in this role.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) is necessary, as well as experience working with SaaS-based applications.
  • Experience with robotic automation/AI tools is highly desirable.

Key Skills:

  • Renewal process management
  • Customer migration
  • Upsell opportunity identification
  • Data analysis
  • Financial management
  • Customer service
  • Communication
  • Microsoft Office proficiency
  • SaaS application experience
  • Robotic automation/AI tool expertise


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