
Customer Care Specialist
6 days ago
We are seeking a Care and Support Professional to join our team. This role will involve providing exceptional support to our customers, ensuring their queries are addressed efficiently and effectively.
Responsibilities
- Verify customer details for order confirmation.
- Manage end-to-end customer interactions across multiple channels.
- Handle returns and exchanges with empathy and professionalism.
- Collect customer insights and feedback to enhance products and services.
- Maintain accurate records of interactions and follow up with customers.
- Collaborate with operations and marketing teams for seamless order fulfillment.
- Identify patterns in customer queries and suggest improvements.
Requirements
- 1–2 years of customer-facing experience preferred.
- Excellent English communication skills.
- Strong problem-solving skills and ability to handle challenging situations.
- A customer-centric approach with high energy and empathy.
- Comfortable with phone support, email, and CRM tools.
- Willingness to work on-site at our office.
Why Join Us?
- Be part of a dynamic organization that values growth and innovation.
- A culture that promotes ownership, creativity, and learning.
- Exposure to customer success and business strategy.
- Opportunity to grow with the company as we expand nationwide and globally.
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