ServiceNow ITSM Technical Lead

2 weeks ago

Vizag, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 30,00,000

We are seeking a highly experienced Technical Lead to lead our IT Service Management team.

Key Responsibilities
  • Lead the technical architecture and solution design for ITSM implementations, ensuring alignment with enterprise ITIL processes.
  • Architect, configure, and customize core ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.
  • Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.
Custom Development & Scripting
  • Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.
  • Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.
  • Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.
Integrations
  • Integrate ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and MID Server.
  • Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.
Team Leadership & Governance
  • Lead and mentor a team of developers and admins in an Agile environment.
  • Define technical standards, perform code reviews, and enforce platform governance and data model integrity.
  • Support sprint planning, story grooming, and UAT coordination.
Platform Management & Optimization
  • Manage and support platform upgrades, cloning, patching, and performance tuning activities.
  • Monitor and resolve platform-related performance and security issues.
  • Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence if in use.

Required Skills & Qualifications:

  • 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.
  • Deep knowledge of ITSM processes and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
  • Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.
  • Solid understanding of data models, ACLs, and role-based access control.
  • Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework).
  • ServiceNow Certified System Administrator certification is mandatory.
  • ITIL v4 Foundation Certification is advantageous.

  • ServiceNow Data Management Specialist

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeData Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    About Us:We're a leading digital solutions and technology consulting company with a global presence.We unlock the value of our clients' data and applications to drive digital transformation and achieve outcomes that benefit both business and society.Our team operates across multiple industry sectors, including Banking, Financial Services & Insurance (BFSI),...

  • ServiceNow Platform Manager

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeAdministrator Full time ₹ 9,00,000 - ₹ 12,00,000

    ServiceNow Administrator Position Overview\We are seeking an experienced ServiceNow administrator to manage and support our platform.\The successful candidate will be responsible for day-to-day administration, user management, configuration, and troubleshooting. This includes ensuring smooth upgrades, monitoring performance, maintaining security, and...

  • ServiceNow Developer

    3 weeks ago

    Vizag, Andhra Pradesh, India Interface Consultancy Services Full time

    We are looking for ServiceNow Senior Developer to design, build, and maintain Servicenow solutions across ITSM, ITOM, GRC and platform capabilities.Key Responsibilities :- ITSM & ITOM Development- Configure incident, problem, change and request workflows (UI Policies, Client Scripts, Business Rules)- Implement Discovery, CMDB Event Management and service...

  • ServiceNow Developer

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeServicenow Full time ₹ 1,00,00,000 - ₹ 1,30,00,000

    Job Title: ServiceNow Developer - Order ManagementAbout the Role:We are seeking a skilled ServiceNow developer to join our team and contribute to the design and implementation of best-practice ServiceNow solutions. The ideal candidate will have strong hands-on experience in ServiceNow development, particularly in Order Management.Key Responsibilities:Develop...

  • Servicenow Developer

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeServiceNow Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OpportunitySeeking a skilled ServiceNow developer to join our team.Job Title: Servicenow developer - OMTKey Responsibilities:Develop, design, and implement solutions on the ServiceNow platform for Order Management in Telecom (OMT).Collaborate with stakeholders to gather requirements.Configure custom applications, workflows, business rules, client...

  • Senior ServiceNow Order Management Developer

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeOrderManagement Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Transformative Order Management ProfessionalAbout the Role:We are seeking a seasoned expert in ServiceNow Order Management to spearhead a large-scale transformation project. The focus will be on designing and implementing streamlined Order Management and Delivery processes within the ServiceNow platform, leveraging native OM features.Key...

  • ServiceNow HRSD Expert

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeServiceNow Full time ₹ 50,00,000 - ₹ 1,00,00,000

    Job Title: ServiceNow HRSD ExpertAbout the Role:We are seeking a seasoned ServiceNow professional to join our team. The ideal candidate will possess extensive experience with various modules within ServiceNow, including ITSM, HRSD, CMDB, and EC Portal Development.Key Responsibilities:Minimum 4-12 years of hands-on development experience on the ServiceNow...

  • Expert ServiceNow QA Tester

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeTest Full time ₹ 11,70,000 - ₹ 15,60,000

    ServiceNow Test Engineer RoleThe ideal candidate will possess 2-6 years of experience in Quality Assurance within ServiceNow and hands-on knowledge of implementing Automated Test Framework (ATF). They should also have functional expertise in ServiceNow modules like ITSM, HRSD, CSM, and familiarity with testing integrations using ServiceNow and POSTMAN.In...

  • IT Service Management Specialist

    2 weeks ago

    Vizag, Andhra Pradesh, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking a seasoned IT service management specialist to lead the implementation of ServiceNow solutions and enhance our organization's IT service management capabilities.Main Responsibilities:Design, develop, and configure ServiceNow applications, modules, and workflows to meet business requirements and optimize IT operations.Implement and...

  • ServiceNow SME T500-20159

    2 weeks ago

    Vizag, Andhra Pradesh, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...