SAP Delivery Leadership Opportunity

6 days ago

Hyderabad, Telangana, India beBeeDelivery Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: SAP Delivery Manager

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SELECCION is a global company dedicated to delivering exceptional SAP services.

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We are seeking an experienced SAP delivery professional to lead service delivery, oversee incident and problem management, and ensure the smooth operation of SAP applications across business units.

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This role requires strong background in SAP support models, stakeholder management, and continuous service improvement. The candidate will manage AMS teams (onshore/offshore), drive SLAs/KPIs, and ensure high-quality service delivery to clients.

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Responsibilities:
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  • Lead and manage SAP AMS operations across multiple modules and landscapes.">
  • Oversight of incident, problem, and change management processes to ensure timely resolution and SLA compliance.">
  • Monitoring and tracking of service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.">
  • Coordination with onshore/offshore teams to ensure effective resource utilization and 24/7 support coverage.">
  • Driving service improvement initiatives, root cause analysis, and proactive problem prevention.">
  • Supporting financial management of AMS contracts, including tracking effort, costs, and renewals.">
  • Ensuring compliance with ITIL processes and best practices for SAP AMS delivery.">
  • Collaboration with project teams during rollouts, upgrades, and transition to steady-state support.">
  • Preparing and delivering regular status reports, dashboards, and executive updates on service performance.
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Requirements:

10+ years of SAP experience with at least 5+ years in AMS/Service Delivery Management.

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Strong knowledge of SAP incident, problem, and change management processes.

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Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager, Jira).

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Proven track record in managing onshore/offshore support models.

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Strong communication, leadership, and stakeholder management skills.

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Familiarity with ITIL framework and best practices in AMS delivery.

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SELECCION CONSULTING LLC is an equal opportunity employer.

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