Optimizing Workforce Efficiency

3 days ago


Dindigul, Tamil Nadu, India beBeeWfoengineer Full time ₹ 20,00,000 - ₹ 25,00,000

Job Overview

The role of the WFO Platform Engineer involves designing, building, deploying and configuring Work Force Optimization platforms across multiple environments. Ideal candidates will possess a strong command of WFO technologies, server components, desktop applications and telephony integrations.

Main Responsibilities:

  • Design, build, deploy and configure WFO platforms to meet customer requirements
  • Collaborate with clients to extract business needs and develop customized solutions
  • Develop and review best practice implementation processes for efficient system deployment
  • Provide technical support for WFO Implementation tasks and ensure smooth platform operation
  • Perform training sessions for customers on WFO server maintenance and PC client loading
  • Implement application upgrades on WFO servers to maintain optimal performance

Necessary Skills and Qualifications:

  • Work Force Optimization Certification
  • Minimum 5 years of experience in Windows and Active Directory system administration
  • Strong expertise in WFO, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Familiarity with Microsoft Windows Server operating systems and network topology
  • Knowledge of Linux OS's and associated technologies

About the Position

This is an exciting opportunity for a skilled WFO Platform Engineer to join our team and contribute to delivering high-quality Work Force Optimization solutions.



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