Quality Assurance Professional

3 days ago

Jamnagar, Gujarat, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Quality Assurance Expert

We are seeking a meticulous Quality Assurance Expert to design and implement quality frameworks, leverage CRM expertise to drive data-backed improvements, and enable a team with clear SOPs, targeted training, and rigorous call quality audits.

Key Responsibilities:

  • Develop and maintain a call quality monitoring framework for Sales, Marketing, and Support teams.
  • Conduct regular call audits, score performance against service level agreements, and deliver actionable feedback to team leads.
  • Design and update Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.

Required Qualifications & Experience:

Education: Bachelor's degree in Business, Healthcare, or related field; MBA preferred

Overall Experience: 10 – 15 years in quality management roles supporting multiple customer-facing teams

Candidate Profile:

We seek an analytical expert with hands-on experience in CRM software and strong competency in data analysis, Excel, and dashboard tools. Exposure to quality oversight for 100+ team members is essential. A proven track record in drafting SOPs and delivering large-scale training is also required.

Benefits:

  • A mission-driven culture committed to transforming healthcare education
  • Cross-functional exposure and a seat at the strategic table
  • Competitive compensation package
  • Continuous learning and leadership development opportunities

Join our organization and be part of a dynamic team dedicated to raising the bar in healthcare education

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