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Digital Debt Recovery Specialist

1 month ago


Delhi, Delhi, India FatakPay Full time

About the Role

We are seeking a highly motivated and results-driven Digital Debt Recovery Specialist to join our team at FatakPay. In this role, you will be responsible for developing and executing targeted digital outreach campaigns to recover delinquent loans.

Key Responsibilities:

  • Manage digital debt recovery campaigns using SMS, WhatsApp, email, IVR, and in-app notifications to engage with pre-due and overdue loan customers.
  • Develop and execute customized communication plans to optimize repayment behavior.
  • Work closely with the legal, field recovery, and compliance teams to ensure effective customer interaction and resolution.
  • Analyze customer behavior and repayment trends to improve communication strategies and enhance the efficiency of digital collection efforts.
  • Maintain accurate records and provide regular performance reports to stakeholders.

Requirements:

  • Minimum 2 years of experience in digital collections, performance marketing, or related roles in financial services.
  • Graduate degree in any discipline.
  • Strong analytical skills with ability to analyze data and derive actionable insights.
  • Proficiency in tools for SMS/WhatsApp campaigns, IVR systems, and in-app notifications.
  • Familiarity with CRM platforms and basic Excel skills for data analysis.
  • Excellent communication and interpersonal skills with ability to work effectively with cross-functional teams.

What We Offer:

  • Competitive salary: ₹12,00,000 - ₹18,00,000 per annum, based on experience.
  • Opportunities for professional growth and development.
  • Exposure to cutting-edge technology in fintech digital collections.