Operational Scheduler

5 days ago


Jaipur, Rajasthan, India beBeeScheduling Full time ₹ 6,50,000 - ₹ 8,50,000
Planning Analyst

  • Create and maintain accurate schedules that meet business demands.
  • Collaborate with workforce management teams to review forecasts and adjust schedules proactively.
  • Manage schedule changes, shift swaps, and time-off requests while ensuring service coverage.
  • Serve as the primary point of contact for scheduling queries, conflicts, and adjustments.
  • Evaluate and improve scheduling processes for greater efficiency and accuracy.
  • Coordinate with operational teams to ensure alignment between planned schedules and live operations.

  • Minimum 2-5 years of experience working as a Planning Analyst or in a workforce scheduling/forecasting role within a customer-facing environment.
  • Strong knowledge of workforce planning, scheduling, forecasting processes in a customer-facing environment.
  • Hands-on experience with workforce management tools such as Aspect, Alvaria, JEX, NICE, Verint, or Calabrio.
  • Proficiency in data analysis and reporting including strong skills in Excel (pivot tables, formulas) or similar tools.
  • Solid understanding of customer service operations and performance metrics (e.g., Service Level, Occupancy, ASA).
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
  • Strong communication, negotiation, and conflict resolution abilities.

  • A dynamic work atmosphere with excellent work-life balance
  • Opportunities to learn new skills and develop in your career


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