Process Operations Team Lead

1 day ago

Hubli, Karnataka, India beBeeOperations Full time ₹ 85,00,000 - ₹ 90,00,000

Job Title: Process Operations Team Leader

We are currently looking for a highly skilled and experienced Process Operations Team Leader to join our team. This role is responsible for overseeing the daily operations of our process team, ensuring high levels of customer satisfaction, and driving business growth through innovative solutions.

Key Responsibilities:

  • Manage a team of agents to achieve daily targets and maintain high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, and team handling.
  • Ensure compliance with company policies and procedures while driving business growth through innovative solutions.

Requirements:

  • Customer Service, Customer Support, and Customer Service Management skills.
  • Experience in achieving and maintaining high levels of Customer Satisfaction.
  • Excellent verbal and written Communication skills.
  • Experienced in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC.

Benefits:

  • 5 Days Working with 2 rotational week offs.
  • Rotational Shifts including Night Shifts.
  • Salary up to-8.5 to 9 Lpa.

About the Role:

This is an exciting opportunity for a motivated and results-driven individual to join our team as a Process Operations Team Leader. If you have the required skills and experience, we encourage you to apply for this role.

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