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The role of a BPO Excel Specialist involves providing advanced data analysis and reporting support to customers.
Key Responsibilities:- Perform in-depth data analysis, creating reports using complex Excel functions such as VLOOKUP, INDEX-MATCH, and Pivot Tables.
- Develop informative charts and dashboards for business insights, leveraging Excel's capabilities to present data effectively.
- Communicate effectively with customers, demonstrating active listening, empathy, and problem-solving skills to exceed their expectations.
- Ensure timely execution of tasks while maintaining high-quality standards, adapting to new tools and processes as needed.
- Collaborate with internal teams to resolve issues and provide solutions, proactively following up on escalations and ensuring timely resolution.
Required Skills & Qualifications:
- Experience: 2+ years of direct customer-facing experience in a fast-paced environment.
- Excel Expertise: Strong knowledge of Excel formulas and functions, Pivot Tables, Charts, and text manipulation.
- Customer Focus: Strong focus on customer satisfaction, ability to exceed expectations, and proactive follow-ups.
- Time Management: Excellent time management and multitasking abilities, prioritizing tasks to meet deadlines.
- Problem-Solving: Problem-solving skills with the ability to make informed decisions based on research and prior experience.
- Attention to Detail: High attention to detail and ability to follow instructions with 100% accuracy.
- Communication: Strong English communication skills (written and verbal) with proper grammar and spelling.
