
Ambassador of Community Connections
5 days ago
As a Community Growth & Engagement Associate, you will play a pivotal role in fostering strong relationships between our brand and audience. Your primary objective will be to drive workshop sales, build enduring customer connections, and engage with our community across multiple platforms.
Key Responsibilities:
- Act as the main point of contact for prospective and existing workshop attendees.
- Follow up with leads promptly via phone calls and emails to maximize conversions.
- Develop genuine relationships with customers to encourage repeat bookings and referrals.
- Represent the brand at events, ensuring a warm and welcoming experience for every guest.
Content & Brand Support:
- Collaborate with the marketing team to create engaging stories, posts, and updates centered around community growth.
- Share behind-the-scenes content, customer testimonials, and event highlights across social media channels.
- Monitor social media interactions and respond to comments or messages in a timely and engaging manner.
Business Analysis & Insights:
- Track and report key community metrics—attendance rates, engagement metrics, repeat booking patterns, and customer satisfaction scores.
- Analyze customer feedback to identify common themes, unmet needs, and improvement opportunities.
- Present monthly insight reports with actionable recommendations for class offerings, marketing focus, and engagement strategies.
- Stay informed about industry trends, competitor activities, and emerging topics relevant to food and experiential communities.
Requirements:
- 2–4 years of experience in sales, community management, customer success, or event coordination (experience in F&B or lifestyle brands is an asset).
- Strong interpersonal skills—warm, approachable, and genuinely interested in understanding others.
- Excellent written and verbal communication skills.
- Comfort with basic data tracking, Excel/Google Sheets, and using insights to inform decisions.
- A self-starter who excels in fast-paced, entrepreneurial environments.
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