Fleet Technology Specialist

5 days ago

Tiruppur, Tamil Nadu, India beBeeExperiential Full time US$ 1,20,000 - US$ 1,40,000
Transforming Experiences with Technology

Our company is a digital enablement solutions provider that connects people and technology to elevate experiences, create new value, and empower organizations to thrive. We're dedicated to helping teams work smarter and live better.

We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Our highly certified industry experts and innovation leaders share a vision to help people achieve their goals through cutting-edge technology and exceptional service.

Job Summary

This role requires a strong technical background and proficiency in event technology, live streaming, and broadcast technologies.

As a technical expert in IT, Audio, Visual, Lighting, Control & Experiential Technologies, you will be responsible for ensuring the optimal performance and reliability of our clients' global experiential and event production fleet. You will develop and execute proactive maintenance projects, configure and document broadcast streaming and experiential & event technology infrastructure, and resolve issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.

This role requires flexibility to work after hours and weekends when required, as well as the ability to continuously teach and learn new technologies and workflows. If you have a passion for collaboration, learning, and development, and possess excellent comprehension of network protocols, this could be the ideal opportunity for you.

Key Responsibilities:
  • Development and execution of proactive maintenance projects
  • Configuration and documentation of broadcast streaming and experiential & event technology infrastructure
  • Resolution and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams
  • Identification of patterns in technical issues escalated across the fleet and development of projects to deploy appropriate solutions globally
  • Utilization of scripting to develop efficient methods to configure and deploy hardware and software infrastructures
  • Coordination with partner services, client teams, and SMEs to provide global support
  • Reporting impact or projected impact to team lead and stakeholders
  • Support of experiential site operations as needed, with projects and setup of various event or show elements
  • Responsible for the development and maintenance of a knowledge base to support fleet operations for all tiers in the service

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