Customer Service Resolution Expert

1 day ago


Amrāvati, Maharashtra, India beBeeResolution Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Service Resolution Expert

We are seeking a skilled Customer Service Resolution Expert to join our team. As a key member of our customer support group, you will be responsible for resolving complex customer issues in a timely and professional manner.

Key Responsibilities:

  • Effectively manage and resolve escalated customer complaints related to refunds, disputes, and other concerns.
  • Analyze the root causes of escalations to prevent recurrence and improve overall customer satisfaction.
  • Process and oversee refund requests in adherence to company policies and procedures.
  • Communicate with customers in a professional and empathetic manner to understand their concerns and provide timely updates on resolution status.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Benefits:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • Competitive compensation and benefits package.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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