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Operations Manager
3 weeks ago
About the Role:
This position requires a seasoned leader to oversee daily operations and manage a team of Short on-road associates. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience with Microsoft Office products.
Key Responsibilities:
- Manage rostering and daily operations for assigned Short on-road associates
- Understand delivery defect and quality metrics attribution
- Daily analysis of SORA performance, stops attended and quality of geocode inputs
- Performance management of the assigned SORA
- Coordinate with Ops team to identify and collect address IDs with geospatial defects and partner with program team for route ingestion
- Problem solve blockers and challenges faced by associates
- Observe deliveries in the field to identify barriers to first-time delivery success recommend solutions and improvements to Amazon's systems and processes
BASIC QUALIFICATIONS:
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS:
- Knowledge of city topography and road network
