Digital Product Design Leader

Our organization is a place where teams take ownership of end-to-end solution delivery, supporting local teams and integrating new digital assets. This enables our employees to challenge themselves by contributing to products deployed across an extensive network of convenience stores, processing over a billion transactions annually.

We build solutions for scale, addressing the diverse needs of our stores in various countries.

At our organization, we experience growth through cross-functional learning, encouraged and applauded. With our size, stability, and resources, you can navigate a rewarding career.

We are committed to being a customer-centric, digitally empowered organization that seamlessly integrates physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape.

Our leadership principles guide us to serve customers and support stores. These principles include:

• Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an "It Can Be Done" Attitude
• Do the Right Thing
• Be Accountable

As a Senior Engineering Manager, you will drive the vision, strategy, and execution of user-centered design solutions, ensuring exceptional customer experiences and business impact across digital and physical touchpoints in the convenience retail sector.

Responsibilities:

1. Define and execute the design vision and strategy for retail convenience consumer tech
2. Lead, mentor, and grow a high-performing team of UX/UI designers, researchers, and content professionals
3. Oversee the end-to-end design process, from research and ideation through prototyping, testing, and final implementation
4. Partner closely with product management, engineering, and business teams to deliver intuitive, scalable, and innovative design solutions
5. Champion user research and data-driven design, ensuring products meet and exceed customer expectations in convenience retail environments
6. Establish and enforce design best practices, accessibility standards, and brand guidelines
7. Act as the primary design advocate, collaborating with leadership and cross-functional partners to align design initiatives with company objectives
8. Foster a culture of creativity, collaboration, and continuous learning within the design team and across the organization

Key Skills Required:

• Deep knowledge of UX/UI design, design systems, interaction design, and user research methodologies
• Understanding of retail convenience, consumer technology trends, and digital/physical customer journeys
• Proven ability to inspire, mentor, and lead high-performing design teams
• Excellent communication and collaboration skills to work with cross-functional teams and senior leadership
• Strong analytical and creative problem-solving skills to address complex user and business challenges
• Passion for leveraging design to create exceptional user experiences and drive business value

Education & Experience:

• 12+ years of progressive experience in design, with at least 5 years in leadership or management roles
• Demonstrated success in leading design teams to deliver high-quality, scalable solutions for retail, convenience, or consumer technology markets
• Experience working closely with product and engineering teams in a collaborative environment
• Strong business acumen and understanding of retail and consumer technology trends in the market
• Work Experience with tools such as Figma & Sketch
• Bachelor's or advanced degree in Design, Human-Computer Interaction, or related field preferred