Digital Transformation Leader

6 days ago

Cochin, Kerala, India beBeeStrategist Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are currently seeking a visionary leader to spearhead our digital transformation initiative in customer service. In this key role, you will be responsible for crafting and implementing cutting-edge digital strategies aligned with business objectives, driving the optimization of digital channels, harnessing data and analytics to boost efficiency and customer satisfaction, and spearheading the integration of AI, automation, and emerging technologies.

Key Responsibilities:
  • Develop and drive digital strategies that align with business goals
  • Oversee the management and optimization of digital channels: chat, email, web, self-service
  • Utilize data and analytics to enhance operational efficiency and customer experience
  • Lead the integration of AI, automation, and emerging technologies
  • Collaborate effectively with cross-functional teams including CX, IT, and Ops
  • Track key performance indicators (KPIs) and report on the impact of digital initiatives
Requirements:
  • A minimum of 5 years of experience in digital strategy, digital operations, or customer experience
  • Strong knowledge of call center tools, platforms, and KPIs
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication, leadership, and problem-solving skills
  • Ability to adapt quickly to evolving technology and customer trends

Preferred Qualifications:

  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools

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