Delivery Expert

2 weeks ago

Mumbai, Maharashtra, India beBeeSupplyChainManager Full time ₹ 6,00,000 - ₹ 11,00,000
Supply Chain Manager

About Us

Pilgrim is a leading Beauty & Personal Care brand that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes.

We have grown into a 1000+ offline store omnichannel brand. Our goal is to handpick the world's best beauty secrets to create exciting and efficacious products that deliver results.

Job Description

Our ideal candidate will be responsible for tracking the end-to-end order journey for all B2C and B2B orders, from order creation to delivery. This includes:

  • Recording, tracking & regularly reviewing Warehouse & Delivery Partners' performance against aligned Service Level Agreements (SLAs)
  • Coordinating with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers
  • Providing regular updates to customers on order status
  • Taking complete ownership of B2B customer documentation
  • Sharing regular projections with the Warehouse & Delivery Partner teams for better planning & execution
  • Anticipating any risks proactively & working with the relevant teams to resolve & restrict negative impact

Discrepancy and Returns Management

This role involves investigating and resolving discrepancies in orders, such as quantity or quality issues. The successful candidate will also handle return requests promptly and in accordance with company policies.

The job requires implementing preventive actions to minimize future discrepancies and returns. Additionally, the candidate will track B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners.

Maintaining Performance Reports & Dashboards

The ideal candidate will be responsible for filling in key performance metrics such as Fill Rate performance On-shelf & Warehouse availability. Order to delivery Turn-around Time (TAT), Cost performance, Discrepancy report, Inward performance & accuracy are other important tasks.

Warehouse Standard Operating Procedure (SOP) Deployment

This role involves ensuring that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process. The candidate will guide the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances.

The job requires conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence. Continually reviewing & improving SOPs basis regular process feedback is another key responsibility.

New Logistics Partners Identification & Onboarding

This role involves identifying new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance.

Experience & Skills

We require a Bachelor's Degree in a relevant field. At least 2 to 5 years of experience in Supply Chain Management field is mandatory. A basic understanding of Warehousing & Logistics operations is necessary.

The ideal candidate will possess strong analytical and problem-solving skills. Good communication and interpersonal skills are essential. Ability to work collaboratively in a fast-paced environment is required. Computer-savviness with a working knowledge of MS Excel is expected.

Location

This position is located in Guwahati, Assam

  • Project Delivery Expert

    1 week ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Project Delivery ExpertWe are seeking a skilled Project Delivery Expert to assist our project team with completing projects within planned scope, schedule, and resources.The ideal candidate will have a strong sense of urgency, desire to learn and progress into leadership roles, ownership to drive projects to completion, and be successful in a...

  • Senior Project Delivery Expert

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Project Coordinator RoleWe operate at the forefront of project delivery, fostering a collaborative environment that drives innovation and excellence.The Project Coordinator plays a pivotal role in ensuring seamless project execution, working closely with our team to deliver high-quality outcomes for our clients.Serves as the primary point of contact for all...

  • Odoo Project Delivery Expert

    2 weeks ago

    Mumbai, Maharashtra, India beBeeProjectLead Full time ₹ 1,80,00,000 - ₹ 2,00,00,000

    Project Lead">A highly skilled Project Manager is required to lead the delivery of Odoo projects. The successful candidate will have a strong technical background, excellent communication skills, and experience in managing complex projects.">Key Responsibilities:">Manage all aspects of the project life cycle to ensure successful deliveryDevelop and oversee...

  • Air Freight Service Delivery Expert

    1 week ago

    Mumbai, Maharashtra, India beBeeExpertise Full time ₹ 10,00,000 - ₹ 18,00,000

    As an Air Freight Service Delivery Expert, you will play a crucial role in promoting and selling air freight services to businesses and clients. Your strong understanding of logistics, air freight operations, and customer relationship management will be essential in driving sales and growth.Key Responsibilities:Promote and sell air freight services to...

  • Leading Delivery Expert

    2 weeks ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Delivery Leadership OpportunityWe are seeking a seasoned delivery leader to spearhead multiple teams and contribute to our organization's overarching goals.The ideal candidate will possess exceptional communication and influencing skills, combined with expertise in industry best practices.Key responsibilities include kickstarting new programs/projects,...

  • Expert Service Delivery Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

    Delivery Manager Job DescriptionAbout this RoleWe are seeking a seasoned and strategic leader to lead our IT project delivery function. This is a high-impact leadership role ideal for professionals with deep experience in managing large-scale service delivery, customer success, profitability, and digital transformation initiatives.As the Delivery Manager,...

  • Agile Delivery Governance Expert

    1 week ago

    Mumbai, Maharashtra, India beBeeGovernance Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Enterprise Agile Delivery Governance LeadThis role involves overseeing the enterprise-wide Agile delivery governance framework across multiple Scrum teams and business units. The goal is to ensure alignment with SAFe practices, drive process maturity, and improve transparency, consistency, and efficiency.Key Responsibilities:Oversight of Agile delivery...

  • Telecom Solutions Delivery Expert

    2 weeks ago

    Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 1,70,00,000

    Job Title: Service Delivery Associate Director/DirectorAbout Us:We are a trusted technology partner with over a decade of experience delivering high-quality services to global clients.As a market leader in the Telecom domain, we specialize in Greenfield Implementations, Transformations, and Managed Services. Our expertise lies in Implementation, Consulting,...

  • Service Delivery Head

    2 weeks ago

    Mumbai, Maharashtra, India Antal International Full time

    Job Description JD:Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviewsEnsuring that systems, procedures, and methodologies are in place to support outstanding service delivery.Taking accountability for service delivery performance, meeting...

  • Delivery Associate

    4 weeks ago

    Mumbai, Maharashtra, India upGrad Full time

    Position Title: Delivery Associate Business Unit: Working Professional Experience: Minimum 1 yr Location: Marol, Mumbai Salary Range: 4.5-5.5 LPA Roles and Responsibilities: upGrad is looking for people passionate about management, technology, the future, and education to help shaping learning experience for working professionals to stay sharp and stay...