Operations Manager

1 month ago


Hyderabad, Telangana, India Yashoda Hospitals Full time
Job Title: Operations Manager

Yashoda Hospitals is seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for overseeing the end-to-end process of patient care, ensuring seamless coordination between medical, financial, administrative, and logistic teams.

Key Responsibilities:
  • Monitor and manage the exchange of information between units, including medical, doctors, CC officers, billing, and managers.
  • Coordinate patient arrival details, including prior appointments with specialists and medical evaluation, treatment plans, and estimate adherence.
  • Ensure timely responses to billing escalations and query management.
  • Coordinate with the billing team to collect estimate amounts and GOPs, and convince patients on extra charges for additional procedures and treatment plans.
  • Provide patient and attendant care, including food, SIM cards, translators, guest house, hotels, forex, and petty necessities.
  • Coordinate with FRRO and customer care executives.
  • Regulate translator attendance and cross-sell health packages, consultations, and minor procedures to patient attendants.
  • Coordinate city tours, shopping, change of ticket, and departure formalities with customer care executives.
  • Prepare discharge summaries, daily clinical updates, and final bill copies for corporate.
  • Report to personnel, including international relational ship officers, executives, PROs, and billing executives.
  • Monitor and report on airport counter services and international guest house maintenance.

Requirements: To be successful in this role, you will need excellent communication and coordination skills, with the ability to work effectively with multiple teams and stakeholders. You will also need strong problem-solving skills and the ability to adapt to changing situations.


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