IT Operations Manager
3 weeks ago
451 Discovery Comm. India seeks an IT Operations Manager to lead the implementation of the vision for the 24/7 Technology Operations Centre organizational unit.
Key Responsibilities:
- Lead a team of cross-discipline staff to ensure the delivery and support of IT Event, Incident, and Request Management processes at WBD.
- Develop and implement effective business continuity and disaster recovery plans.
- Drive continuous improvement to key metrics through process, system, and organizational refinements.
- Act as major incident lead when on duty and communicate with ET&O during a major incident.
- Contribute to root cause analysis reports and remediation planning.
- Motivate and develop a good quality & customer-focused Operations Center team.
- Partner with relevant leadership teams on technology implementation and ensure service continuity.
Requirements:
- Bachelor's degree in IT Business Management or equivalent work experience.
- 3+ years of direct management experience in the IT function.
- 7+ years' experience working in one or more of the following areas: Incident Management, Infrastructure Operations, or Network Operations.
- Working knowledge of ITIL and excellent verbal, written, interpersonal communication, and customer service skills.
About Us:
Warner Bros. Discovery is an equal opportunity employer that values diversity and inclusion. We are committed to building a workforce that reflects the diversity of our society and the world around us.
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