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Highly Skilled US Customer Service Professional
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We require a highly motivated and experienced US Customer Service Representative to join our team. The ideal candidate will have a strong background in customer service, specifically within the US market and support programs.
This role is critical for maintaining the high standards of customer service excellence that we promise to our clients. Key responsibilities include providing excellent customer service support to US clients, ensuring a positive interaction and resolution of inquiries.
You will be responsible for handling incoming and outgoing international calls, maintaining a professional and courteous demeanor at all times. Engage with customers regarding the US collection process, ensuring clear communications and effective solutions.
Collaborate with internal teams to deliver comprehensive customer service, utilizing strong communication skills. Document and report customer service experiences and insights to contribute to organizational service improvements.
Maintain confidentiality and integrity in handling customer data and sensitive information. We promote a collaborative and customer-focused environment, driving service improvements and client satisfaction.
