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Banking Sector Customer Service Professional
3 weeks ago
Key to success in the banking sector lies in delivering high-quality customer interactions and driving business objectives.
Job Description- Experienced professionals are sought after to fill various roles, each requiring a unique set of skills and qualifications.
- Client queries must be responded to via voice and written communication to ensure timely resolution.
- Multiple client queries can be handled simultaneously, utilizing workflow tools to manage workload and contribute to team targets.
- Managers must oversee multiple client queries at once, utilizing knowledge tools to adhere to processes and ask relevant questions.
- Internal teams may be supported or sought out for assistance in resolving client queries.
- Leaders are responsible for motivating, coaching, and guiding a team of customer service representatives and team leads.
- Team performance metrics must be monitored and managed, ensuring adherence to quality standards and implementing corrective actions as necessary.
- Identify areas for process improvement and collaborate with stakeholders to drive business growth.
Proficiency in English language is mandatory. A bachelor's degree in any discipline is required, along with minimum 1-3 years of experience in international voice process or customer service environment. Excellent communication and problem-solving skills are essential.
Required Skills and Qualifications- Bachelor's degree in any discipline.
- Minimum 1-3 years of experience in international voice process or customer service environment.
- Excellent communication and problem-solving skills.
Strong leadership and team management skills are crucial for success in this role. We are looking for candidates who can deliver exceptional results and drive business objectives.
