Delivering Technical Excellence

3 days ago

Mysore, Karnataka, India beBeeNetwork Full time ₹ 12,00,000 - ₹ 18,00,000
Senior Technical Engineer Role

We are seeking a skilled professional to fill the position of Senior Technical Engineer. As a key member of our technical delivery team, you will be responsible for ensuring the smooth operation of our clients' IT systems.

This is a challenging role that requires strong technical skills and excellent problem-solving abilities.

The ideal candidate should have a strong background in at least two of the following areas: Network Security Device/Firewalls (Fortinet Fortigate, Palo Alto NGFW, Cisco ASA).

Key Responsibilities:
  • Maintain and develop technical skills required to provide services to our customers in accordance with performance indicators and service level agreements.
  • Respond to Incidents referred to team queue and resolve them within customer Service Level Agreement (SLA).
  • Plan, schedule and complete Service Requests at an agreed time with the customer, within SLA.
  • Implement out of hours Service Requests.
  • May be required to be part of on-call rota to support out of hours Incidents.
Requirements:
  • Degree in an associated discipline and/or certification(s) would be advantageous.
  • Experience with project methodologies e.g. Agile, SCRUM, SDLC).
  • ITIL V3 Foundation (desirable).
  • Relevant technology certifications as appropriate Connectivity (e.g. NSE5, JNCIP, PCNSE, CCNP).
Experience:
  • 5+ years of professional experience.
  • Working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments.
  • Understanding of the ITIL processes, particularly change and incident management.
  • Proven experience in delivering effective communication.
  • Experience working in a fast-paced managed services environment desirable.

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