Web Operations Support Specialist
23 hours ago
About the Company
Hiresquad Resources is a leading organization with international teams utilizing agile methodologies like Scrum.
Job Location
We have opportunities in Delhi, Mumbai, Bangalore, Hyderabad, and Trivandrum.
About the Role
We are hiring for Web Operations Support Specialists with expertise in web development operations.
Responsibilities
- Resolve incidents, changes, and maintenance requests efficiently using ServiceNow, ensuring timely resolution of issues.
- Perform thorough analysis of tickets to identify root causes of incidents, changes, or maintenance requests.
- Collaborate with Technical Service Owners, Product Owners, and Business Stakeholders to resolve complex technical issues.
- Provide second-level support for intricate technical problems, analyzing and troubleshooting issues as needed.
- Maintain a deep understanding of web development operations, including CMS operations, Customer Account and Identity Management, and Search applications.
- Offer technical guidance and support to Technical Service Owners and Product Owners on web development-related matters.
- Identify and implement process improvements to enhance efficiency and effectiveness of web development operations.
- Develop and maintain comprehensive documentation of web development operations, including technical guides, process documents, and knowledge base articles.
- Collaborate effectively with team members in an international setting using agile methodologies (Scrum) and utilize tools like Jira and Confluence.
Qualifications
A Bachelor's degree in Computer Science, Information Technology, or a related field is required.
Required Skills
- At least 3 years of experience in operations or technical support roles within a web development environment.
- Experience with ticketing systems, such as ServiceNow.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and collaboration skills, enabling effective work with technical and non-technical stakeholders.
Salary Range
The estimated salary range for this position is ₹14,00,000 per annum based on experience and location.
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