Customer Service Representative
4 weeks ago
About 2coms and the Voice Process Role
We are seeking a skilled Customer Service Representative to join our team in Kolkata. As a Voice Process specialist, you will be responsible for handling calls from global clients and providing positive and professional responses.
Key Responsibilities:
- Handle calls over the phone, working in different time zones
- Initiate the right response to clients, positively and professionally
- Work in rotational shifts, including 6 days of work per week
Requirements:
- Good communication skills
- Excellent English - both verbal and written communication skills
- Knowledge of customer service principles and practices
- Basic technical knowledge
Benefits:
- Cab + Incentives + Shift Allowances + High medical insurance coverage benefits
- Opportunity to move laterally within the organization, through IJP for various other roles and business units
About the Client:
Our client is a leading American business services company specializing in customer engagement and business performance.
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