Global Customer Experience Representative
2 weeks ago
About the Opportunity:
We are seeking a highly skilled and experienced Global Customer Experience Representative to join our team at LawSikho. As a key member of our support team, you will play a vital role in providing exceptional customer service to our global clients via phone and email.
Key Responsibilities:
- Handle inbound and outbound calls professionally, addressing customer inquiries and concerns.
- Respond promptly to emails, ensuring clear, accurate, and polite communication.
- Analyze customer problems and provide effective solutions within specified SLAs.
- Escalate complex issues to the appropriate departments when necessary.
- Accurately log interactions in the CRM system.
- Prepare and maintain reports of customer feedback, issues, and resolutions.
- Follow established company protocols and support workflows.
- Ensure compliance with international support standards and data privacy regulations.
Qualifications and Skills:
- Bachelor's degree in any discipline (preferred but not mandatory).
- 1-3 years in customer support (international experience preferred).
- Prior exposure to call and email support roles is an advantage.
- Fluent in English (written and spoken). Additional language proficiency is a plus.
- US/UK accent mandatory.
- Familiarity with CRM software (e.g., Zohodesk, Freshdesk) and MS Office Suite.
- Basic troubleshooting skills for technical issues.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.
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